If you’ve used the myhermes website recently you will have noticed a nice looking redesign. If you have used it on your mobile phone you will have noticed a responsive mobile friendly site like the one below.
What you may also have noticed is that the option to import your parcels from eBay into MyHermes is gone. I spent upward of an hour trying to find it on the new mobile site with no luck. I also tried to display the websites desktop view with no luck.
I have an Android phone and tried using the chrome and native internet app with no luck. I was quite annoyed because I exclusively book my shipments with myHermes using my phone. Often once I’ve sold items I’m at work or out and about and so the convenience of being able to import the shipments, book a courier or drop off, download a label and send it wirelessly to my printer at home is excellent.
I had my workflow down to a tee, bit the website update scuppered that.
Frustrated at not being able to do what was so easy the previous day I dug out my laptop and used that.
Fast forward a few days and I needed to book another item and tried again using the mobile site, I thought that perhaps it may have been added. It hadn’t.
I turned to twitter and tweeted the myhermes team. Unfortunately they didn’t get back to me and so the next day I tweeted them again.
It took a while but eventually they did get back to me by sending me half a tweet, they also emailed me which I thought was strange because just knowing someone’s twitter ID does not give you their email address. I assume they checked their records from when I tweeted previously about a missing parcel.
The reply was disheartening:
The full reply read:
Hi Mark! unfortunately you are unable to import eBay shipments using a mobile device. You will have to….use a desktop version or a different browser. Apologies for the inconvenience caused. Thank you, Nadia
I tried a different browser and most of the time using a desktop is not an option. I replied saying unless I could find a way to do it then it was the end.
Where there’s a will there’s a way
Luckily I found a way. I don’t know how long it will last, if it will be updated soon, if it will work for you or if it will work on anything other than an Android phone running chrome but for me at the moment it works!
Visit MyHermes as normal on your mobile, log in to your account. If you aren’t already logged in the following link will just take you to the log in prompt.
The Magic Link
Paste the following link into your web browser: https://www.myhermes.co.uk/RWD/customer/import-shipments.html?execution=e1s1
It should open up the import shipments screen and from there you can carry on as usual. I managed to import a shipment, pay for it and download the label to print without any issues.
Home Screen Shortcut
I added this link to my home screen to make it a little easier to open.
Having revisited this link it is displaying a little bit ugly, however its still functional. Please let me know if it works for you.
I will tweet myHermes about this and hope that they do nothing to change it until they add the functionality to import parcels in their new mobile website. i can’t for the life of me figure out why it wasn’t an integral part of their new design, after all the website exists primarily for customers to book shipping with them and unless they are deluding themselves mobile is taking over. In 2014 over 20% of all eBay transactions were completed using a mobile device; be that a tablet or a mobile phone it is safe to say that a similar percentage of sellers are also using a mobile phone to do their business. So why not include he ability to import shipments! I’m sorry to rant but I feel quite strongly about this.
myHermes, if you’re reading please update the mobile website to allow the importing of ebay shipments, or at the very least release a link to allow those of us who wish to to use the desktop version without being forced to use the mobile version!