I generally do most of my ebaying on my mobile phone nowadays, it’s a Samsung Galaxy S5 and with the eBay app I can buy, sell and do general maintenence to my items, answer questions etc with no real issues. Using the Chrome web browser on my phone I can log in and “view classic site” and access the full ebay website in order to do other things like turn on and off holiday settings etc so I don’t tend to log in on a laptop very often.
Today however I did log in on a computer in order to research the previous article about the potential free listings promotion on 7th June.
I decided to do a bit of housekeeping whilst logged on and noticed I had a new message in my inbox. The message was from a user I have spoken with in the past and received offers on one of my items, they ended up deciding it was too expensive and I hadn’t heard from them in a while. They sent me a follow up question which was basically asking what the lowest price I was willing to accept was.
Notice in the image above the option to either “Reply” or “Reply with offer”. I wasn’t sure what this was at first so I clicked it.
It turns out there is now an option to send buyers who ask you a question an offer to the item they have inquired about. This as far as I can tell is separate from the Best Offer system and is fairly helpful for buyers such as the one above who have either used up all of their offers or are about to.
I sent a reply with an offer of £250, which I would be happy to accept, the buyer now has 48 hours to decide what to do.
Obviously in this situation I don’t know what the buyer sees when I reply so I did a little experiment with my finances eBay account on the same item. Upon reply the buyer, or potential buyer gets an eBay message urging them to take advantage of this limited time offer. It also shows that the offer has 16% off the total price and shows how much postage would be and the delivery estimate etc.
I thought that maybe this feature had been around a while, but I hadn’t seen it as I was always using my phone, so I checked and the offer is also available on the mobile app, so you can begin sending cheeky offers to people who contact you at once.
I suspect that this feature has come about because of the abundance of people who send messages wanting to put offers in to do deals outside of ebay and while this is against ebay policy I know it happens a lot and the main reason I don’t think this will help if because the types of message I get are along the lines of… “Will you give me 10-15% off this item if we complete off ebay as you will save on both ebay and paypal fees.” buyers are keen to sell their items and would receive the same amount of cash and the buyer gets it a little cheaper, so it’s a win-win for buyer and customer, not so much for eBay though!
Anyway in closing it’s a useful little feature that I will use if I sense a customer is on a fishing trip for a discount and I can afford to give one.